This is a major activity – your instructor will let you know whether you will complete it during class or in your own time.
Attach your completed answers to the workbook.
You must individually, answer the following questions in full to show your competency of each element:
1. Determine strategies for delivery of human resource services
2. Manage the delivery of human resource services
3. Evaluate human resource service delivery
4. Manage integration of business ethics in human resource practices
Individually complete the following and present it as a portfolio:
In the last quarter, almost none of the HR Departments goals have been met. We are paying two Computer Companies to maintain the computer systems and three organisations are offering the same services for training. Your job will be to narrow the strategic plan into operational plans and ensure that all goals are reached in the next six months.
You are not familiar with the HR Department so you will need to rely heavily on the skills of other staff by obtaining ongoing feedback from the HR team and employees who are familiar with your goals.
Ø The Strategic Plan is to find one provider for each of the computing and the training services. Set realistic goals and develop an outline of an operational plan around it. Identify gaps in needs and outline how you would address them (i.e. training or coaching – how would you support this initiative?
Ø In consultation with managers you need to gather data to obtain feedback from internal clients who are being serviced by each party. Design the tools and explain how you would distribute them.
Ø How would you display the results of the survey?
Ø Outline a report format on how you would analyse and communicate your findings.
Ø You find that no policy has been developed for the organisation’s customer service surveys. Develop one on the expected ethical personal behaviour of the HR team and how any unethical behaviour will be addressed to all staff with access to the results.
Ø Remembering that goals are not being met, redevelop and negotiate service agreements with the parties and address how you would support them to ensure that these goals are being met.
Ø Who needs to provide approvals for any variations? Delegate a member of your team and address what procedures should be developed to obtain approvals.